Steps to Assessing Pain in Patients With Dementia

Pain scale-useAs part of the Abilities Care Approach to Dementia, the SLPs in Northern Pioneers are working to create a specialty program to better assess pain in people with dementia. The Northern Pioneers’ facilities are triggering high in the Quality Measures of pain management for long- and short-stay residents. Recently, the cluster SLPs held a skills workshop on the use of a standardized test to support this work: the FLCI, or Functional Linguistic Communication Inventory. Park View Post Acute’s Director of Rehabilitation, Jennifer Raymond, is leading this pilot program.

Overview of the Communication of Pain (COP) Assessment

The SLP program is designed as an adjunct to Abilities Care for residents with cognitive and/or communication deficits who cannot utilize the “Tell me your level of pain on a 1-10 scale” system. Referrals occur through pain committee, behavior and psychotropic committee, Abilities Care programming and Quality Measures. The program uses FLCI standardized testing to establish a patient’s communicative ability and strengths. The therapist works with the resident to establish the most effective pain scale tool that utilizes remaining abilities: reading words; ability to point; auditory comprehension at the word, phrase or sentence level; visual scanning/tracking; and verbalization. A variety of scales are available, organized in a “toolkit” and sent out by Therapy Resource Tamala Sammons. Once a successful method/scale is identified, training is completed with the charge nurse and CNAs. Nursing Care plans an individualized pain communication system, which is then used by all staff with that resident.

Research shows that negative and difficult behaviors in persons with dementia are often expressions of unmet needs that they are unable to communicate. Pain is a primary trigger for negative behavior. The pilot program is a great way for therapy to support the facility in reaching its quality-of-care goals for all residents.

By Jennifer Raymond, DOR, Park View Post Acute Care, Santa Rosa, CA

Use of Meaningful Activities to Redirect Negative Behaviors

What if there were something besides a medication that could assist with redirecting negative behaviors? What else can we offer, after looking at basic needs — cold, hungry, in pain, needing to use the bathroom — when behaviors persist? What if we could tap into a resident’s past and provide meanConceptual image about losing your mind or thoughts.ingful activities to engage the resident and redirect their behaviors?

For Ron, that is exactly what he needed. At first glance, many said Ron was not able to attend to any task. He wandered around throughout the day, pacing the halls and knocking on the tables — a behavior the other residents and staff found annoying as he invaded personal space, knocking on the tables regardless of what was going on. Staff might be able to redirect him momentarily, but within seconds, he was back knocking away.

When we first picked up Ron for OT, there was skepticism — he won’t be able to do anything, he can’t pay attention, he doesn’t even talk. As an OT, I knew that all was not hopeless. I knew there was a way to tap into his past and engage him in meaningful activities. With a little research to find out his past interests, hobbies and jobs, and an assessment of his current cognitive level, we were able to identify activities he enjoyed and tailor them to his current cognitive level. Before we knew it, Ron was smiling and attending to tasks for over 15 minutes at a time. Who knew he could write and answer questions on paper, read a book, sit and do math worksheets or play a game of cards?

With a little staff education and a few supplies, when Ron starts knocking on the table while another resident is eating, he can be easily redirected to a meaningful activity he enjoys and can engage in — ultimately, improving his quality of life and that of those around him.

By Jeanelle Kintner, OT/R, San Marcos Rehabilitation and Healthcare, San Marcos, TX

Understanding Patients as Persons Using the Abilities Care Approach

Northbrook 2Helen is a long-term care resident at Northbrook Healthcare Center. Initially when she was admitted, staff was having difficulty caring for Helen because of her cognition, and she was sometimes combative and anxious. When we started implementing the Abilities Care Approach to Dementia, she was one of the initial six residents enrolled in the program. Occupational Therapy identified her Allen Cognitive Level, and with the support of Social Services, we obtained her Life History Profile during an interview with Helen’s daughter, enabling us to better understand her habits, preferences and long-term memories.

By integrating what we knew from her Allen Cognitive Level and the individualized information we obtained from her life profile, we were able to train staff on how to communicate and support Helen to avoid her becoming agitated during care. Puzzles and flower arrangements were identified during the family interview as areas of past interest and skill. The therapist also identified that due to her cognitive challenges and her personality profile, large group settings were difficult for Helen, and that she had a higher quality of engagement in activities if she was by herself.

One day, Helen’s behavior had escalated, and staff wondered what happened. We thought she might be experiencing a change of condition. Upon further observation, we identified that Helen had a change in her routine related to her roommate discharging from the facility. Helen was finding it difficult to cope with this change. Having identified the situation, staff was able to use information from the Life History Profile to calm Helen and help her feel safe, preventing a potential episode of further agitation.

This situation illustrates how important it is that we not only identify the physical and cognitive functioning of our patients, but also understand them as people — what makes them happy and what makes them sad. Understanding the emotional and social component during our interventions can help us effectively approach an individual, thereby helping us to be effective clinicians. We deal with different emotions every day, whether it is happiness due to a goal being met, or sadness due to temporary loss of function or pain. These emotions are expressed by our patients, ourselves and our coworkers. Being equipped with the understanding of not only our patients’ needs, but also our own needs makes us better clinicians and much better people.

Included with this article are pictures of Helen (wearing the yellow jacket) completing her puzzles at the nurse’s station during her period of agitation. Staff was able to decrease the agitation by providing meaningful activities (adapted to meet her Best Ability to Function) that reminded Helen of the person she has always been. By engaging in a familiar task at which she could be successful, Helen gained the confidence to socialize and even got some other residents and staff to help her with the puzzles.

By JB Chua, DOR, Northbrook Healthcare Center, Willits, CA

Modified Cooking Group

The purpose of a modified cooking group is to facilitate participation in a meaningful occupation for individuals with disabilities.

Family preparing lunch together at home

Population

  • Individuals with cognitive or physical disabilities and diagnoses such as fractures, ORIF, TKR, THR, laminectomy, CVA, Parkinson’s disease, Alzheimer’s disease and dementia
  • A modified cooking group is more appropriate for individuals who want to return to living independently

Relevance to Therapy

  • Occupational therapists specialize in assessing for deficits in occupational performance and facilitating participation in occupations through restoration, compensation or adaptation.
  • Cooking and meal preparation is categorized under Instrumental Activities of Daily Living.
  • Cooking or meal preparation is a prerequisite for living independently with no assistance from family members, friends or caregivers.

Standardized tests can be used to evaluate cooking performance and skills related to cooking:

  • Rabideau Kitchen Evaluation – Revised
  • Kitchen Task Assessment
  • Executive Function Performance Test
  • Performance metrics include: strength, endurance, ambulation distance, gait quality, transfers, static and dynamic sitting and standing balance, gross and fine motor coordination, safety awareness, memory, sequencing skills, problem solving skills, etc.

A modified cooking program will enable therapists to:

  • Assess the patient’s ability to participate in cooking
  • Educate and train the patient in necessary skills to improve performance
  • Modify the environment or task and/or train the patient in utilizing adaptive equipment/devices to facilitate successful participation in cooking
  • Design and implement therapy exercises/activities to target specific skills required to participate in cooking
  • Recommend programs or assistance as part of discharge planning

Methods

Occupational therapists will train and educate clients in:

  • Writing down steps and checklists
  • Using energy conservation strategies
  • Using compensatory techniques
  • Delegating tasks to assistants
  • Modifying the environment for ease of access to necessary tools, supplies and working space
  • Using adaptive equipment/devices such as built-up eating and cooking utensils, long handled equipment, pan handle holder, tray mounted on a wheelchair, four wheel walker or front wheel walker, and kitchen trolley
  • Using technological devices such as analog or digital timers with sound or visual reminders, electronic can openers, digital thermometer with sound indication, cooking equipment with presets that automatically adjust for speed, time and temperature

By Ann Marie Hulse, DOR, Lemon Grove Care and Rehabilitation Center, Lemon Grove, CA

Willow Bend Wins the Flag!

Rehab_Week_2013_038 (640x480)For the first time ever, Willow Bend Nursing and Rehabilitation Center has won the most elite 2014 Ensign flag award! We are so honored and blessed to work here.

Willow Bend Nursing and Rehabilitation is a 162-bed skilled nursing facility in the heart of Mesquite, Texas. Willow Bend has been voted the best rehab in Mesquite for two years in a row. We pride ourselves on improving year after year in almost every significant measurement.

We have overcome many major hurdles, such as: 1) A brand-new skilled nursing facility opened up in between our number one referring hospital and us, and 2) We have taken on rising costs, such as hiring an additional case manager, increasing our MDS nurses from two to three and strengthening the number of employees involved in the admissions process. Despite these challenges, we have been able to increase our EBITDAR Margin. We have implemented many new programs this year to increase our employee and resident satisfaction, and we truly continue to grow as a staff. We are always striving to meet the needs of our community to remain the best SNF in our community.

Our leadership team is phenomenal! We have all directly impacted the course and future of our building and its programs:

Allen Mall, Director of Nursing: Allen became Willow Bend’s DON in 2013 and has led our facility to extraordinary clinical results. With Allen’s excellent leadership, we were able to improve our staff’s skills and education to enable us to complete our January 2015 Survey with only one low-level nursing tag. Allen has channeled his passion for nursing and the Ensign way to drive our team to strive for the excellence of an Ensign flag facility.

Allen has challenged every employee to be the very best they could be. Under his leadership, Willow Bend has been able to create a hard-working and dedicated team that truly cares for each other and our residents. Allen has helped to create a desire in employees that no matter how difficult the journey may be, we should strive to not only be one of the best within Ensign, but also the best in our community. Allen’s passion is infectious, and Willow Bend is truly blessed to have him as our DON. We are sure in the years to come that he will help our facility continually shine as a proud part of the Ensign Group.

Linda Herndon, Director of Marketing: Willow Bend is blessed to have Linda Herndon as the Director of Marketing since 2008. Willow Bend has been in the Mesquite area for over 50 years, and it did not have a good reputation. This is where Linda’s difficult job of transforming Willow Bend began. The community was not receptive because of Willow Bend’s past reputation, so Linda started developing relationships with physicians in the community. It took time to gain their confidence and give us a chance to show the level of care of which Willow Bend is capable.

The reputation began to develop and vastly improved as a result of Linda’s relationships and the great team that worked together to prove we provide quality, loving care. We all shared our peaks and valleys together, which proved to our residents, families and referral sources that the care we provided is of the highest standards. We gradually grew our skilled census from an average of less than seven residents to an average of 60 skilled residents.

Three years ago, we opened a state-of-the-art rehab unit known as The Lodge at Willow Bend, which has private rooms, private baths, and an atmosphere that encourages residents to relax and enjoy their rehab stay. Voted the best rehab in Mesquite two years in a row, we are the preferred provider for numerous physicians, churches, case managers and insurance companies. From day one, our administrator and Linda always had the vision that we would be the best in Mesquite. Our leadership team is one-of-a-kind, and we all work together as a family unit. We have all stood by each other through the ups and downs, showing what it takes to build a successful team.

Anna Boone, Director of Therapy Programs: Anna brings 22 years of experience to the Willow Bend family. Anna is a member of the Ensign Leadership Council. As a member of this elite group, she is able to help pave the path along which Ensign Therapy is moving. She is also the chairperson for the Ensign CEU committee, which focuses on the education of our therapists.

Anna leads our Rehab team to excellence in clinical, customer service and financial outcomes. Willow Bend consistently rates in the top 3 percent on the weekly trend report. Our Rehab department is unsurpassed in delivering quality patient care. Being a therapist at Willow Bend means a commitment to excellence and a devotion to continuing education, which allows us to provide the highest level of innovation to our treatment approaches.

Through our continuum-of-care approach, our therapy department follows patients from their discharge from the hospital, through their skilled stay, continuing to home health and finally outpatient services. Our unique pet therapy program puts a smile on everyone’s face. Our goal as a rehab department is to keep our residents as independent as possible for as long as possible. We own it, believe it and live it. We are blessed to have the opportunity to make a difference in people’s lives every day.

Diane Shilt, Case Manager: Willow Bend was able to create a new Case Manager position distinctly designed to grow our HMO census. Diane has been able to work with our Director of Marketing and Admissions team to grow and build relationships with Case Managers at the insurance carrier level as well as the hospital referral level. Diane has extended the networking system to increase referrals by educating and reminding fellow case managers about the unique skilled services that Willow Bend can offer.

Diane has impacted the reputation that Willow Bend has with most of the major HMO insurance carriers to be positive and support their needs. Humana has designated Willow Bend as being a Star Provider of SNF services. Before Diane was the Nurse Case Manager at Willow Bend, the average HMO census was 20 beds, and since then, the HMO census has averaged as much as 36 beds in the first year that this position was created.

Most recently, Diane has taken on the Case Manager role for all of our VA contract residents. She has ensured that Willow Bend has kept within the VA guidelines and helped obtain long-term contracts to obtain continued census. Diane has been able to impact the appeals process on a local level by researching denials on HMO carriers that need to have medical necessity in order to pay correctly. Diane has impacted the outcome studies with HMO reporting for Willow Bend and promoted the managed care guidelines of service for our facility that are necessary to ensure that we are competitive as healthcare providers in today’s market.

Yolanda Reason, MDS Coordinator: Yolanda has been able to work persistently with Willow Bend’s two other MDS nurses, Ashley Jackson and Nicole Campbell, to ensure that we capture the services rendered to our residents. Their exceptional leadership is thorough, educating our floor staff on proper documentation.

Ongoing education is necessary in efforts to capture our services provided. Yolanda recently completed a staff in-service to educate and reinforce accuracy when documenting ADL care. During our daily standup meeting, the IDT receives daily reminders about the importance of timely completion of their section(s) of the MDS. Accuracy of the MDS process is evident in our routine compliance visits. Our MDS team has worked diligently to manage as many as 62 skilled residents and 147 residents overall. Our MDS team continues to play a vital role in the financial success of Willow Bend.

Mindy Rhodes, Business Office Manager: Mindy has been Willow Bend’s Business Office Manager since March 2013. She has worked diligently with her fellow business office team members, Sheryl Porter and Rebekah Martin, to completely turn our business office around at Willow Bend for the better.

We have the highest volume of HMOs in Texas. Often, more than half of all Texas Keystone HMOs are in Willow Bend at any given time. It takes longer to collect money from HMOs than it does from other payers, such as Medicare or Medicaid. We have put systems in place to stay on top of our HMO companies to ensure follow-up happens in a timely manner so that payments can be made promptly to Willow Bend. In 2013, our percentage collected was 97 percent, and in 2014, our percentage collected was 98 percent. As a team, we have dropped our bad debt percentage from 1.89 percent in 2013 to 1.51 percent in 2014. We also had an average DSO in 2013 of 47.84. In 2014, we were able to drop this percentage to an average of 42.65; this number, when adjusted for the percentage of HMOs, represents one of the best in Keystone in the Dallas area. We strive to help our family members and residents understand everything regarding the financial portion of their stay and make the financial process as easy as possible.

Sharon Wheeler, Director of Admissions: Sharon has been with Willow Bend since March 2012. We were able to see her great potential the moment she walked through our doors, and she has gradually moved from Customer Relations Specialist and Accounts Payable to one of our most successful directors of admissions.

Willow Bend has utilized Sharon’s background and marketing and her love for organization to make our admissions process as smooth and comfortable as possible for residents, family members and employees. Sharon ensures that our up to 75 admissions a month are able to call Willow Bend their home away from home, as pain-free as possible. Sharon is aware that entering a skilled nursing facility can be scary and unnerving for many residents and families. Her excellent communication skills have helped make sure that our residents are comfortable from admit to discharge. That’s saying a lot, as we had over 750 admissions in 2014.

Waylon Howard, Director of Operations: Willow Bend is blessed to have a unique Director of Operations. Waylon began as our Director of Maintenance in 2012. Since then, he has met the facility need in several areas of administration. Waylon has morphed his Director of Maintenance position into our exceptional Director of Operations.

In addition to his Maintenance Department and Life Safety/Building Safety training duties, Waylon ensures that we are in compliance with all of our Ensign U trainings, and he facilitates our Daily PPS meetings, Weekly Skilled Medicare and Part B meetings, and Triple Check meetings. Waylon is called on daily to be our Mr. Fix-It and operates as the information source for all operation needs. Waylon is a true team player and willing to do whatever is needed for Willow Bend to be successful day in and day out.

Kevin Niccum, Executive Director: Willow Bend has been privileged to have Kevin Niccum as our Administrator since 2008. Not only has he helped our facility improve financially, but he also has instilled the idea of teamwork into our department heads and leads by example for all employees.

In 2014, Willow Bend department heads finished reading as a team The Five Dysfunctions of a Team. CAPLICO has been taught many times to our leadership team and staff, and we are excited to begin studying leadership principles. Kevin has helped ensure that Willow Bend has improved year after year in almost every significant measurement. Without Kevin’s excellent leadership, the clinical and financial outcomes could not have been achieved in 2014.

Other details of note at Willow Bend include the following:

  • We were at over 100 percent of our BHAG Goal at the end of December 2014.
  • Our facility completed our most recent Annual State survey on Jan. 9, 2015, with some of our best results yet. We have an expectation of two low-level tags.
  • We love our residents. It shows by the fact that almost all of our bread is baked fresh daily by our kitchen staff, and our vegetables are fresh, not canned or frozen.
  • We love our employees, too! Promoting culture is a way of life at Willow Bend. We hear “Benders Unite” from Kevin frequently, reminding us that we are all part of one big family working together toward the same outcomes.
  • One of the ways in which Willow Bend has addressed culture is in rewarding the staff who goes above and beyond their duties when it comes to resident or staff needs. We use a system called the WOW program to recognize our staff’s unrelenting hard work and dedication. WOW stands for Witnessed Outstanding Work, and we have cards readily available around the building so that staff, residents and families can help acknowledge the visible hard work in our building. When a staff member receives a WOW card, he or she is then invited to an employee recognition lunch where the cards are read, and the employees are thanked and congratulated and presented with a WOW card to be placed with their name badge so that everyone in the facility knows they were recognized.
  • We have expressed culture through staff and resident talent shows, using staff to assist in the decorating of common areas to create a feeling that is more like home for both the staff and residents. During our monthly all-staff meeting, we present culture in the form of in-service or games, such as the one you will find attached. Correct answers are rewarded immediately to the answering team in the form of a gift or candy to generate excitement.
  • We have a wall full of Moments of Truth, and we have an annual more prestigious award called the Pineapple Award that recognizes those who constantly show moments of truth in their everyday actions.

Here are some things we have done to promote our culture:

  • We have created neighborhoods and communities within our facility where our residents live in “households” rather than living in certain “wings” or “floors,” organized around a nurse’s station. No one is called a “patient”; rather, they are called residents.
  • Residents can wake up and go to sleep on their own schedule.
  • You’ll see our staff knock on doors before entering a resident’s room.
  • Residents have decorated their own rooms with selected belongings from home.
  • You’ll find therapy dogs coming through the home for our residents to pet, birds chirping in clean cages, aquariums in the lobby and plants placed throughout the facility.
  • Our residents order from menus.
  • We have gathering places scattered throughout the facility so residents can read, visit with each other, watch television, play games or just sit and enjoy the ambience.
  • We believe that relationships among our staff, residents and families must be continually nurtured and are vital to quality care.

Ensign Field Recruiter Program

Ensign Field Recruiter Program – $1000.00 per Full Time HireRecruiting logo

What Is It??

As a field therapy recruiter, you will be responsible for contacting therapists who might have an interest in joining one of our facilities as a staff member and working to recruit them until they accept a position within our organization. You will be assigned to specific critical openings within our organization and you will work directly with the Therapy Recruiting Resource for direction. This program is to function as an addendum to our current Employee Referral Program and requires significantly more involvement in the screening/interviewing /hiring process by the Field Recruiter.

This process will include but not be limited to:

  • attending university recruitment events and therapy conventions to network with potential candidates
  • mining leads from our candidate tracking system and other resume search engines
  • working with the Therapy Recruiting Resource to determine best facility fit for each candidate
  • maintaining close contact with the candidate and consistently sharing information about our culture and the advantages of working with our organization
  • working directly with facility ED’s to coordinate interviews
  • assisting to close the candidate once an offer has been made

 

To qualify for this program you will be required to go through a training program which will provide you with a basic HR framework for screening and recruiting candidates as well as give you a recruiting skills toolbox to help you with the process. PLEASE NOTE: This program is not intended to take you away from your current responsibilities as a therapist. You will not be paid an hourly rate. You will be paid a bonus, as outlined below. The duties and responsibilities may not be completed during your regular work hours.

Who Can Do It?

  • You must be an employee in good standing with one of the facilities associated with the Ensign Group.
  • You must attend the paid (hourly rate will be paid for this training), pre-requisite training program
  • You will attend at least one off-site therapy recruiting event (i.e. university career fair or state therapy convention). Expenses for attending the event will be covered by our recruiting budget.
  • You will be required to verify that the candidate is not already being worked by any other Ensign affiliated recruiter including the Therapy Recruiting Resource.
  • You will document your progress with each candidate in our candidate tracking system.
  • You will be responsible for screening the candidate for basic qualifications and culture fit; describing our culture and position requirements and benefits; coordinating and ensuring an interview with the appropriate ED; assisting in closing the candidate once an offer has been made. Failure to participate in any of these steps could result in a reduced bonus amount.

 

How Much Can You Earn?

$1000.00 for qualifying full time hires; $500.00 for qualifying part time (20 hours/week) hires

Fine Print:

  • DOR’s are excluded from being a Field Recruiter for hires within their own departments (but can recruit therapists for other facilities within the Ensign organization)
  • PRN hires are excluded

Congratulations to Our Newest SPARC Award Winner!

Shannon Cook is the most recent winner of Ensign’s SPARC award of $2,000. Shannon is currently completing her last year of the Occupational Therapy Assistant Program at Central Community College in Grand Island, Nebraska. She has demonstrated a love of serving those in need through her many volunteer experiences, including Project Homeless Connect, Opportunity House, and the Veteran’s Home of Grand Island Meals on Wheels programs. Shannon is highly regarded by her professors and her fieldwork supervisors and promises to be a wonderful asset to the occupational therapy profession.

As Shannon expressed in her SPARC application essay: “Each patient and the journey they are on is incredibly unique, and each will have their own set of qualities that that will impact their journey to recovery. I am so excited to enter the work force as an OTA practitioner with the role of providing the best care possible for my patients. It will be my mission to make sure I am walking side by side with each patient and helping them accomplish their goals, doing whatever I can to advocate for them and sparking new possibilities for every patient I meet.” Ensign Therapy congratulates Shannon and wishes her the best as she begins her therapy career.

 

It’s a Tie! Two Winners Earn SPARC Awards

SPARCCongratulations to Lorena Hawkins of Salem, OR, and Sarah Ensign of Salt Lake City, UT, who tied this quarter as recipients of our quarterly scholarship award. Each will receive $2,000 to assist them in completing their Occupational Therapy education, Sarah intends to graduate in May 2015 from the University of Utah, and Lorena will graduate in August of 2015 from Pacific University. The SPARC judges unanimously agreed that the essays written by Lorena and Sarah embodied the “spirit of Ensign.” Read their essays below…we think you will agree!

By Sarah Ensign, OT Student, University of Utah Division of Occupational Therapy, Salt Lake City, UT, Grad Date: 05/08/15

I sat in anticipation, waiting for the show to start. The sky around me was darkening. As I gazed upward I saw the first few stars of the night sparkling bright. Only a few stars, not quite dark enough yet. I glanced around me and saw many families sprawled across the lawn. Other children seemed just as excited as me for the fireworks! I saw several children playing glow stick tag while others were admiring the fountains, flowers, tanks, and other small fireworks some families had brought for entertainment while awaiting the grand show. I noticed a few fire trucks across the golf course, ready in case anything happened to go wrong. One year a small tree had caught on fire, but it was quickly put out. A cool breeze ran through my hair, causing me to shiver slightly. Almost time, I could feel it. Even though this was a small town fireworks show, it was one of my favorites. I saw some dark figures moving, preparing to light the first fuse. First a spark, a few quiet seconds, and then BANG. I jumped as a blinding light and deafening sound shot out across the lawn. BANG. BANG. BANG. Panicked parents grabbed their children and started to run as they realized what was happening. The firework show had begun, but instead of being launched into the sky above us, they were exploding on the ground. Flashes of green, red, gold, and purple lit up the air as I ran to safety with my family. The firemen scrambled to pull out their hoses and rushed to help get people out of harms way. It was the fastest, scariest, but most breathtaking fireworks show I had ever seen. Everything exploded in a matter of a few brief, alarming minutes. Thankfully no one was hurt and the firemen got everything under control. I wondered what had caused the fireworks to explode on the ground. What had gone wrong?

I later heard someone explain that one of the fireworks had fallen over and exploded on the ground, which ignited all the other fireworks and caused them to explode. That fourth of July was the most memorable I have ever had. Since that day, I have reflected on that night many times. But it wasn’t until I started studying occupational therapy that I recognized the lessons I learned that night apply to more than just fireworks shows. They are lessons that apply to me as a future health care professional.

Lesson 1: To light a firework, you first need a spark. I recently performed a needs assessment for a private, Montessori school that currently does not have an occupational therapist. The first day I arrived, many eager teachers greeted me. Their excitement showed on their faces as they told me they already had lots of questions and many students they wanted me to help. Even though I was the one who was supposed to be advocating for occupational therapy, I realized someone else had already created a spark of desire in these teachers. They looked to me in anticipation because I had something they didn’t: an education in occupational therapy. Throughout the semester, I collaborated with them to answer their questions and teach them strategies they could implement to increase their students’ performance in the classrooms. Without that original spark of desire, the teachers may not have been as willing to collaborate with me, and my fieldwork experience at that school would have been very different. Not all of my clients will have that same spark inside of them. Many will be struggling with significant challenges that impact their daily lives and leave them feeling hopeless and in the dark. Some of these challenges will pass quickly while others may last a lifetime. For all of these clients, I can be the spark they need to realize there can still be fireworks in their lives. By sharing my knowledge, experience, and excitement for occupational therapy, I will help my clients achieve their goals, renew their zest for life, and find joy in their daily occupations.

Lesson 2: It takes time for the spark to travel down the fuse before the firework ignites. Fireworks don’t explode the moment they are lit. For safety reasons, every firework has a fuse for the spark to travel on before reaching the chemicals inside the firework, giving people time to distance themselves from harm. Likewise, it takes time for the spark to turn into grand fireworks in therapy. Healing, recovering, learning, changing, and adapting are all processes that take time. Just as I couldn’t expect to know everything about occupational therapy the moment I started OT school, I can’t expect my clients to understand everything all at once. It will take time for them to master a new strategy and increase their performance in their desired occupations. It will be important for me to teach this concept to my clients. I did one of my level II fieldwork experiences in an outpatient pediatric setting. One mother I worked with had the mindset that if she didn’t see immediate results in her daughter, it was the fault of the therapists. She wanted the magical solutions for her daughter. Unfortunately, there are few instant, magical solutions when it comes to therapy. Improvement .It takes time and practice. And then it takes more time and more practice. One limitation to providing enough time and practice comes from our health care system today. Due to therapy caps and reimbursement from insurance, therapists cannot always give clients the time and practice they need. We have to use the limited time we have, even if that time isn’t the most ideal for the client. If I had freedom from corporate limitations in healthcare, I would provide therapy for the amount of time my clients and I determined was appropriate, not the amount the insurance companies dictate. I would love to create an “occupational therapy gym” that follows the model of fitness gyms. I would provide several one-on-one consulting sessions and then clients could access the gym anytime they want with a small membership fee. The OT gym would include equipment and materials for a variety of daily activities and occupations. I would have occupational therapy assistants available to help clients when they came in and I would be available to provide additional consulting sessions to make adjustments to therapy plans as clients make progress towards goals.

Lesson 3: Extra precaution should be taken to make sure the firework has a stable, solid base. To prevent an unsteady, possibly harmful practice, every therapist should have a solid foundation in evidence. Evidence-based research provides therapists with current knowledge about effective and non-effective practices. An evidence based practice creates questions and provides answers. Frequently searching the literature will create a solid foundation of knowledge that therapists can use when needed. I heard a piece of advice at a leadership training that has stuck with me that relates to my future practice as an occupational therapist. The speaker said that when preparing lessons, teachers should saturate themselves with knowledge on the topic and then adapt every lesson to the needs of the students. As a therapist for my clients, I want to saturate myself with knowledge and then adapt to each individual client. Not all pieces of information will apply to all clients. As long as I have a solid foundation in evidence, I will be able to provide my clients with the pieces of knowledge that are specific to them.

Lesson 4: Too much at once is potentially hazardous. More isn’t always better. Too many fireworks exploding at once created a dangerous situation. I’ve learned in my fieldwork experience that this concept applies to therapy as well. When I started my first fieldwork experience, I was eager to share all the new knowledge I’d gained. As I talked to parents about their children, I found myself wanting to share everything all at once. I figured the more I shared, the better. But I was wrong. I quickly learned that too much information at once was complicated and overwhelming to the parents. Parents often failed to implement any of the strategies at home with their children because it was too much for their busy lives. But I found that if I focused on one or two strategies at a time parents were much more likely to understand and be willing to implement strategies at home.

Lesson 5: Be prepared for something to go wrong. Had the firemen not been present and ready for a possible disaster, many people might have been seriously hurt. But because they were prepared for something to go wrong, they were able to act immediately. As therapists, we can expect things to go wrong. Not every therapy session goes as planned. Some days our clients are tired while other days technology breaks down. There are many factors that can cause something to happen that wasn’t part of the original, ideal plan. However, we don’t have to worry as long as we are prepared. I plan on having plan b’s and plan c’s, and maybe even plan z’s. As a therapist, I will need to be flexible and adaptable so I can adjust my sessions according to my client’s needs.

Lesson 6: Even when something goes awry, admire the beauty in it. Even though this firework show wasn’t the typical one, I was still in awe of the brilliance and beauty of the bright lights around me. It was a different beauty than if the fireworks were bursting in the sky amidst the shining stars, but still beautiful nonetheless. As a therapist, I can help my clients recognize that even though their experiences might not be what they ever wanted or expected, they can still find beauty in their lives. I have an aunt whose life suddenly changed one day on a trip in Florida. She was bitten by a mosquito carrying a virus that caused encephalitis. Her brain swelled so much she went into a coma. Thankfully she woke up after a month, but when she did, her legs were paralyzed. She had three young sons and needed to adapt to being a mother in a wheel chair. One day, a few years later, my mom was helping her clean. While my mom was scrubbing the toilet, my aunt said she’d give anything just to be able to scrub her toilet independently again. My aunt realized the beauty of a monotonous, undesirable chore many of us take for granted. My aunt has been an example to me and everyone of finding joy in her situation. Many refer to my aunt now by her nickname- Sunny.

I will soon be making the transition from student to professional. Even though I will no longer be an official student, I will forever be a learner. I love to study, read, and learn from experiences and opportunities. For the past 20 years, I’ve had remarkable teachers share their knowledge and experiences with me to help me learn about various subjects. But most importantly, they’ve taught me the importance of learning and thinking for myself. Soon it will be my turn to share what I have learned with my clients. My desire is to not just impart knowledge, but to provide hope, inspiration, excitement, and joy to my clients through my kindness, sincere concern, and passion for learning. As I utilize these six lessons and all the other lessons I’ve gained from my education and training, I will help each one of my clients ignite the beautiful fireworks inside themselves.

 

By Lorena Hawkins, OT Student, Pacific University School of Occupational Therapy, Hillsboro, OR, Grad Date: 8/08/15

Answering the question, How do I envision using my education and training to be a spark in the lives of others, is a huge question. I went to school to become an occupational therapist because I wanted to use my training and education to influence people’s lives for the better, to restore hope in a place where hope might be only but a distant thought, to help others restore a life which has been interrupted due to illness or injury, and to offer dignity in a situation and time when dignity may be lacking due to the need for cares.

I am the daughter of two high school graduates from a small town in Eastern Oregon. I am the sister of two high school graduates from the same small town in Eastern Oregon, and I will be the first one to graduate with this amount of education in both my immediate family and my extended family. While I have enjoyed where my passion for learning has lead me, and the level of degree as a doctor of occupational therapy, I still hold a deep passion for rural health and reaching the underserved population in our rural communities. I will be using my education and training to further direct service opportunities for all rehabilitation services in rural areas with a focus of tele health as a support for those services.

My practice philosophy will define occupational therapy as, “the restoring of a life that has been interrupted or impaired. It is the restoring of the whole person through equality of partnership in therapy as areas of concern which prevent participation in meaningful and purposeful activities are identified and solved.” My clients will be those who come from all stages of life, all walks of life, and from all corners of the world. Their challenges are multifaceted and may pose physical, emotional, cognitive, and or spiritual barriers that prevent them from fully participating in their lives. They come to us in in partnership to address their challenges and to learn how to reengage in their wants and desires of performance. I will strive to provide individual client-centered therapy addressing barriers and supports of occupational participation. My desire is to provide a holistic approach to the client by learning who they are, what they like to do, and where they do the things they like to do through interview and conversation. Once these aspects are learned, we stand in the gap between desires and doing by educating and problem solving through interventions that and meaningful occupation based therapy.

The values which drive my practice as a future therapist will be:

  • All individuals are afforded the respect due them based on who they say they are.
  • Restorative therapy is a partnership between myself and the client and obtained through open, honest, and informative communication.
  • Individuals have the right to refuse service without judgment after expressing concerns and fears about participation openly and honestly from each side of the discussion.
  • Therapy is not a secret. Clients will be informed as to why they are doing what they are doing.

Finally, I am inspired by evidence based practice and research. Evidence based practice is the lens in which all models and frameworks must pass through on their way to existence, gives me a place to learn and grow as a practitioner, and affords me the opportunity to synthesize my knowledge and reasoning. My spark will be displayed in many ways and reach many people once I complete my goal which has been fueled by a passion for learning. For my clients it will be a spark of knowledge and insight to those opportunities for us to work together as we restore or adapt to life after interruption. For my nieces and nephews, I will be a spark which represents the importance of never giving up on education and the career and quality of life which can be gained through education. For myself, I will be a spark of accomplishment and confidence based on completing a long standing goal and never giving up. This spark will then be transferred to my clients to barrow when their confidence and belief is faltering.

Honestly, I am not a great prose writer. Nor am I 4.0 student, but I do care. I care so much for my clients and their situation which they are facing. I have a passion for the therapy that has taken dedications to see come to pass. It excites me to know I get to spend the rest of my life, as being an occupational therapist is really a lifelong career, influencing therapy. Not just among colleagues and patients but also on a political level through advocacy for the profession. The future is brighter than a spark for me. For me, the future is a star. The amazing thing about a star is this: the spark/event which created the light we view at night has long burned out. but we still see the evidence of that spark all these many light years later. In essence when we view the stars at night, we are looking at a memory. I so long to be such a spark for a client, and their family, that when they look back on the event of us meeting it is only a light shining of a memory in a dark time.

 

 

 

With Perseverance, Patients and Therapists Find Success at Veranda

TherapyAt Veranda Rehabilitation and Healthcare in Harlingen, Texas, there is no greater incentive for our therapists to persevere through difficult cases than to see patients returning home to carry on with their lives. In the example of one client, admitted to Veranda with a gunshot wound to the mouth and presenting with ETOH abuse, B nephrolithiasis, malnutrition, liver cirrhosis and other symptoms, it was clear from the start that this patient would require extensive therapy. However, our therapists were up for the task, and his story is just one of many that demonstrates how our commitment to a positive outcome allows us to create a partnership for healing with even the most challenging patients.

This client, we’ll call him Joe, entered Veranda not only with multiple physical ailments, but emotional distress as well. Angry, depressed and unwilling to participate in therapy upon admission, Joe seemed determined to do anything but listen to his therapists. One can understand his frustration: After living independently in a mobile home community, now Joe required total assist for all mobility and ADLs and was eating a modified diet of mechanical soft food and honey-thick liquids.

With persistence and continual education on the benefits of therapy, we began to create a rapport with Joe. Once we turned that corner, Joe became an active participant in his treatment program and began to see progress, albeit slow. The road was long and winding leading up to Joe’s discharge, to say the least. During his stay, Joe was transferred to hospital three times due to multiple medical issues. While there, he went into both respiratory and cardiac arrest and was put on a ventilator.

Joe’s therapists remained dedicated to his treatment despite the bumps in the road. Physical therapy included functional exercise tolerance, BLE strengthening and coordination, standing balance facilitation and gait training. Our occupational therapists worked on NMR, BUE strength, sitting balance, UE coordination, self-care training and e-stim for pain management. Lastly, SLP treatment included oral motor retraining and dysphagia treatment.

After four months of hard work, Joe was discharged home and now lives alone and independently with all ADLs. He ambulates without an assistive device, eats a regular diet with thin liquids, manages his own finances and drives his own car. While we are thrilled with the outcome of Joe’s treatment, we are even happier that he has reclaimed his life and makes the time to visit us frequently at Veranda. Joe never fails to express his gratitude that our therapists did not become discouraged despite the initial challenges. To this, we would say, it is our great pleasure to serve clients like Joe and help them emerge from treatment with a new lease on life.

Story of Recovery Sets Benchmark for Future Treatments

Park Manor-useWhen 42-year-old Heather entered Park Manor Rehabilitation Center in Walla Walla, WA, she had already experienced more struggles than many people twice her age. With a medical history of diabetes mellitus and lower-back pain, Heather had visited the emergency room due to pain in her right lower extremity — at the time, thought to be sciatic pain. An MRI was negative for a herniated disc; however, an X-ray confirmed she had necrotizing fasciitis.

Heather’s diagnosis led to her transfer to Kadlec Medical Center, where the wound was debrided and a wound vac put in place. After receiving antibiotic treatment, she was life-lighted to Harborview Medical Center in Seattle for further care, which included debridement of the right thigh, calf and gluteal area, perineum and groin through four separate incisions. Admitted to the ICU, intubated and placed in a coma for four weeks, Heather underwent a total of 12 debridement surgeries.

During this time, Heather also developed VRE. Her family was told she had less than a 15 percent chance of survival. Despite the odds, Heather persevered and stayed at Harborview for a total of seven weeks. From there, her journey began with Park Manor Rehab for post-acute care.

With some prior experience as a CNA, Heather was high-functioning at admission and had been living with her daughter in an apartment on the ground floor. She was (I) with all ADLs, including bathing. Additionally, she was (I) with all IADLs, including driving. As for her functioning levels at evaluation, she required 100 percent mod assistance for grooming from her bed as well as maximum assistance with toileting, upper body dressing, bed mobility and transfers. She was dependent for lower body dressing and bathing and unable to ambulate.

The team at Park Manor enlisted the collaborative efforts of physical and occupational therapy to get Heather on the road to wellness. A combination of electrical stimulation and short wave diathermy in physical therapy worked to increase circulation in order to promote wound healing. Meanwhile, occupational therapy worked on increasing Heather’s upper extremity strength and coordination, activity tolerance and improving her ability to participate in functional tasks.

Upon discharge 96 days later, Heather had achieved modified independence with ambulation, grooming, toileting and upper-body dressing. She required standby assistance with lower-body dressing, minimal assistance with bathing, and modified independent or standby assistance with transfers. Perhaps most astounding was the remarkable healing of her wounds. In fact, when she went to a final appointment to schedule a skin graft for her right lower extremity prior to discharge, her doctor decided instead to suture the last remaining opening, and no skin graft was required.

Heather was discharged home to her apartment with home health services initially. Later, she returned to Park Manor for outpatient therapy. Although Heather’s necrotizing fasciitis case was complex, it served as a benchmark by which to design future treatments. Park Manor has since received two more cases of necrotizing fasciitis and also has seen an increase in patients with extensive wounds and wound vacs, which we have treated successfully with the high-volt e-stim. As for Heather, we are happy to see her continuing to make great strides in her recovery!